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AT&T Servers Down Due to Volume, Activation Process Stalled
Thursday, July 10th, 2008 at 4:00 PM - by Bryan Chaffin & Jeff Gamet
AT&T’s backend servers haven’t been able to keep up with demand, according to Apple Store employees at the Flatiron Crossing Apple Store in Broomfield, CO. While iTunes itself is up and running, customers on hand to buy an iPhone have been told by Apple employees that the AT&T-controlled activation part of iTunes has apparently crashed, preventing the activation process from completing.
The result has been a stalled selling process so far, but Apple is letting those customers who were able to buy their iPhones take them home for the final step in activation when the servers are back up and running. As we were compiling this story, however, the rest of AT&T’s backend went down, prohibiting even the selling process from taking place.
In the first two hours and twenty minutes, only about 20 iPhone 3G units had been sold at the Flatiron Crossing location, according to our observations.
Neither AT&T nor Apple’s PR folks have returned our requests for comment and more information.
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