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News
Apple to Replace Cracked iPod nano Screens
Tuesday, September 27th, 2005 at 3:00 PM - by Bryan Chaffin
Apple Computer said Tuesday that problems with iPod nano screens breaking, as documented at FlawedMusicPlayer.com are not a design issue, but rather an issue of vendor quality that affected a small number of units. Furthermore, the company is now replacing those units that do have problems through AppleCare.
"This is a real but minor issue involving a vendor quality problem in a small number of units," Apple vice president Phil Schiller said in a statement to Macworld. "In fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we've shipped. It is not a design issue."
Since receiving the news, Matthew Peterson, the owner of FlawedMusicPlayer.com [which not redirects to Mr. Peterson's .Mac page] took down the testimonials and images of broken iPod nanos, and replaced it with a simple "Apple does the right thing," along with a short message thanking the company for "taking the issue seriously."
Mr. Schiller also addressed complaints of iPod nano screens scratching more easily than other iPods, which he said Apple does not think is a widespread issue. He also asserted that iPod nano screens are made of the same material as 4th Generation iPods.
"If customers are concerned about scratching we suggest they use one of the many iPod nano cases to protect their iPod," he said.
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