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  • War of the Worlds

    • 10 out of 10
    • Jeff Wayne
    • With the new movie adaptation of H.G Wells' classic Sci Fi invasion tale, War of the Worlds, currently on theater screens everywhere, there's new interest in Jeff Wayne's rock opera version, and it is
  • Billy Miles

    • 10 out of 10
    • Billy Miles
    • Take the voice of a young Billie Holiday and stuff it into a svelte, petite body with the face of an angel, and you have some idea of what it's like to experience the music of Billy Miles in her self-
  • Never Let Me Down [ECD]

    • 4 out of 10
    • David Bowie
    • It must be a lonely place to be considered David Bowie's worst album by just about everyone, including the artist himself. As the last album before Bowie "rebooted" and formed the band Tin Machine, "N
  • Another Day on Earth

    • 10 out of 10
    • Brian Eno
    • In his first proper solo release since 1996's relatively cold "The Drop," Brian Eno has constructed a whimsical and ecclectic masterpiece which is arguably one of the year's strongest records thus fa
  • Stadium Arcadium

    • 8 out of 10
    • Red Hot Chili Peppers
    • What? Only four stars, you stingy bastard? I'm asking myself the same question, so let me explain myself to myself... If I compare the new

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News

ChangeWave Looks at what BlackBerry and iPhone Customers Love Most

Previously, ChangeWave looked at the customer satisfaction levels of RIM’s BlackBerry and Apple’s iPhone. They saw an evolving two horse race in the U.S. smartphone market. Now, ChangeWave has looked at what customers of the two phones love most about them.

"The previous report showed excellent consumer satisfaction levels for the two smart phone frontrunners – with Apple sporting a 79% Very Satisfied rating for its iPhone models and RIM grabbing a highly respectable 54% rating for the BlackBerry.

"But what is it about these two brands that have consumers so very satisfied?"

ChangeWave surveyed 864 smartphone owners in March 2008. By an overwhelming factor, e-mail is what customers liked best.


ChangeWave Research

"BlackBerry owners also reported a few key dislikes, number one being the speed and quality of its Internet browsing experience (13%). A second major dislike was the size of the keypad (11%), with owners complaining that the keys are too small and cause too many typing errors.

With regard to the Apple iPhone, ChangeWave reported: "By far the most lauded feature of the iPhone among its owners is the seamless integration of its phone, iPod and Internet browser (36%) capabilities." One iPhone owner said that it’s the integrated whole that makes it so much fun to use.


ChangeWave Research

"In terms of dislikes, there is no doubt about what iPhone owners hate most," ChangeWave reported. "It’s the speed of the AT&T EDGE network. No surprise then that the number two criticism is the requirement to use AT&T. Users also expressed unhappiness with the iPhone’s lack of copy & paste functionality."

ChangeWave’s founder, Tobin Smith, also reported that both these companies, with very loyal customers, and in the process of working to overwhelm the competition.

Finally, ChangWave reported: "For all the iPhone’s momentum, there are still some core issues owners want to have resolved – and first among them is 3G capability. According to the survey, that’s the number one feature iPhone owners want integrated into the next generation of the iPhone (19%) – even more so than third-party software (18%), GPS functionality (15%) or email integration (10%)."

iPO notes that from the looks of things, that’s just about what Apple customers are going to get in the next generation iPhone.

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