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Release Date: August 05, 2009
Genre: Games
Release Date: May 22, 2009
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Release Date: August 29, 2009
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Release Date: March 27, 2009
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iTunes New Music Releases

Release Date: September 29, 2009
Genre: Rock
Release Date: September 20, 2009
Release Date: September 15, 2009
Release Date: August 25, 2009
Genre: Rock
Release Date: August 25, 2009

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Release Date: April 22, 2009
StickWars $0.99
Release Date: March 31, 2009
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Release Date: April 05, 2009
Genre: Games

Discover New Music

  • Odyssey Number Five

    • 10 out of 10
    • Powderfinger
    • Guitar-driven rock out of Australia, Powderfinger has not seen much exposure in the States, but should get a nod for their toe-tapping songs. Building off their previous release, "Internationalist" (
  • How to Dismantle an Atomic Bomb

    • 6 out of 10
    • U2
    • U2's latest entry is a mostly underwhelming collection of songs that does very little to sound any different from its equally pedestrian predecessor, 2000's "All That You Can't Leave Behind." While

  • Priest = Aura

    • 10 out of 10
    • The Church
    • Another of my all-time favorites, Priest = Aura is one of those rare albums where every song is simply fantastic, and a testament to how good pop-rock can be.

      Each song immediatel

  • Playing the Angel

    • 8 out of 10
    • Depeche Mode
    • Oddly enough, Playing The Angel is a return to form for Depeche Mode, even though it may well be argued that they never truly deviated from their roots in their more recent offerings. In the

  • Chicago Transit Authority

    • 10 out of 10
    • Chicago
    • For those of you who don't know, Chicago didn't always suck, and everyone in the band didn't always play a keyboard. When the band started off they were pioneers of rock and jazz fusion, and guita

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Editorial

How AT&T Took Care of My iPhone Problem

I live in an area where I have a non-existent iPhone signal at my house with AT&T’s network of towers. It’s because I live in a bit of a topographic depression. I called AT&T, explained the problem, and they compensated me.

Of course, the iPhone is a life-changing experience. I’ve been on travel, looking for a location, and Google maps served it right up. I’ve been in the Milwaukee Airport watching Apple videos in the gate area, free, on the EDGE network. I’ve used it, with the component video cables connected to my TV, to watch TV shows purchased with iTunes. Once one starts to exploit all the features of the iPhone, one can’t live without it.

However, it has greatly annoyed me that I can’t use the iPhone in my house. So I called AT&T to put that on record. A very helpful customer service representative listened to me descrie the situation, looked at her maps, mentioned that the terrain is bad here, and didn’t see any new EDGE or GSM towers on the drawing board. So I asked if there is a way to reduce the monthly charges. Not possible, she said, since I’m on the lowest priced plan.

However, Cindy did offer me two options. Cancellation with no termination fee. Or a one-time credit of US$200 in compensation for lack of usage. The credit can only happen once, since it then becomes a "known issue." Since I can’t live without my iPhone when I’m out of the house, I took the credit.

Cindy also mentioned that it was good that I put the complaint on record so that the AT&T engineers could draw from a database of known poor service areas.

Cindy clearly understood the problem, approached a solution in a methodical, professional way and invoked AT&T policies to help remedy the situation as best she could. I wish I didn’t have to use my T-Mobile RAZR all the time for cell phone calls in the house, but not having to pay my AT&T bill for the holidays and a bit longer has put a smile on my face.

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