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Top 5 Free Apps

Release Date: August 05, 2009
Genre: Games
Release Date: May 22, 2009
Genre: Games
Release Date: August 29, 2009
Genre: Games
Release Date: March 27, 2009
Release Date: August 07, 2009

iTunes New Music Releases

Release Date: September 29, 2009
Genre: Rock
Release Date: September 20, 2009
Release Date: September 15, 2009
Release Date: August 25, 2009
Genre: Rock
Release Date: August 25, 2009

Top 5 Paid Apps

Release Date: April 22, 2009
StickWars $0.99
Release Date: March 31, 2009
Genre: Games
Bloons $0.99
Release Date: April 05, 2009
Genre: Games

Discover New Music

  • Quadrophenia

    • 10 out of 10
    • The Who
    • Quadrophenia is everything that Tommy wanted to be, a rock opera that told a story, but one where every song could still stand alone. It was also Pete Townshend's farewell tribute to the Mod

  • Wolfmother

    • 8 out of 10
    • Wolfmother
    • Black Sabbath, The White Stripes, The Stooges. There aren't many bands worth their salt that want to be compared to other bands, but when I listen to Wolfmother's self-titled American debut, I can

  • Never Let Me Down [ECD]

    • 4 out of 10
    • David Bowie
    • It must be a lonely place to be considered David Bowie's worst album by just about everyone, including the artist himself. As the last album before Bowie "rebooted" and formed the band Tin Machine, "N
  • Now Here Is Nowhere

    • 10 out of 10
    • Secret Machines
    • The Secret Machines' inaugural album, Now Here is Nowhere is both old and new in its sonic assault. The trio's surprisingly big sound evokes Pink Floyd (without ever sounding like any Pink

  • Music Has The Right To Children

    • 10 out of 10
    • Boards of Canada
    • This one will haunt you. From the first notes to the last, their sound surrounds you. BOC has put out a fantastic catalogue, and this album is a great starting point for a new listener. Jump straight

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Editorial

How AT&T Took Care of My iPhone Problem

I live in an area where I have a non-existent iPhone signal at my house with AT&T’s network of towers. It’s because I live in a bit of a topographic depression. I called AT&T, explained the problem, and they compensated me.

Of course, the iPhone is a life-changing experience. I’ve been on travel, looking for a location, and Google maps served it right up. I’ve been in the Milwaukee Airport watching Apple videos in the gate area, free, on the EDGE network. I’ve used it, with the component video cables connected to my TV, to watch TV shows purchased with iTunes. Once one starts to exploit all the features of the iPhone, one can’t live without it.

However, it has greatly annoyed me that I can’t use the iPhone in my house. So I called AT&T to put that on record. A very helpful customer service representative listened to me descrie the situation, looked at her maps, mentioned that the terrain is bad here, and didn’t see any new EDGE or GSM towers on the drawing board. So I asked if there is a way to reduce the monthly charges. Not possible, she said, since I’m on the lowest priced plan.

However, Cindy did offer me two options. Cancellation with no termination fee. Or a one-time credit of US$200 in compensation for lack of usage. The credit can only happen once, since it then becomes a "known issue." Since I can’t live without my iPhone when I’m out of the house, I took the credit.

Cindy also mentioned that it was good that I put the complaint on record so that the AT&T engineers could draw from a database of known poor service areas.

Cindy clearly understood the problem, approached a solution in a methodical, professional way and invoked AT&T policies to help remedy the situation as best she could. I wish I didn’t have to use my T-Mobile RAZR all the time for cell phone calls in the house, but not having to pay my AT&T bill for the holidays and a bit longer has put a smile on my face.

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