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iPhone Satisfaction Off The Charts

Purchasers of the iPhone are overwhelmingly happy with their phones, and Apple/AT&T are successfully luring customers away, according to a market survey conducted by Interpret of Santa Monica.

In a survey conducted July 6-10, in a story carried by USA Today, Interpret queried 200 iPhone customers. Ninety percent said they were "extremely" or "very" satisfied with their iPhone. In addition, 85 percent said they were "extremely" or "very" likely to recommend an iPhone to others.

The findings were described as "pretty much off the charts," according to Jason Kramer, Interpret's chief strategy officer. Greg Joswiak, Apple VP of Marketing for the iPhone and iPod, observed that positive word-of-mouth reaction has been even greater than the iPod.

The survey also found that three out of 10 buyers were first time Apple customers. For 40 percent, it was their first iPod. Half of those surveyed changed carriers to get an iPhone and paid a hefty US$167 on average to break their previous contract. In terms of gripes, the lack of a physical keyboard was well down the list.

Others who've commented on this news have also been astounded. Gene Munster, senior research analyst at Piper Jaffray said Apple could "change the physics in the phone market....We thought AT&T would be more of a barrier to entry." Marc Orchant at ZDNet, who commented on the survey results, described the opening performance of the iPhone this way, "Wow. In baseball terms, that’s not simply a home run. That’s a bottom of the ninth, score tied, game-winning grand slam."

11 comments from the community.

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A guest said: (hide)

LOL. The "game" hasn't been tied since Steve threw out the first pitch back in January.

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A guest said: (hide)

Seeing the iPhone reminded me of how I felt when I saw my first Mac in 1985. I was amazed, thrilled and knew I had to have one.

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A guest said: (hide)

Unbelievable that a research company and/or news paper would publish this. Statistically that poll is of no relevance: A sample size of 200 out of a population of what almost 1 mln now?

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A guest said: (hide)

Guest 3 is right, ridiculous sample size. It's interesting. It's a great phone a larger survey will probably bear out the results, but this means nothing.

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A guest said: (hide)

Actually, 200 people gives you 95% confidence in a 7% interval. Assuming that it is truly a random sampling of iPhone users, it likely isn't wildly far off.

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j.martellaro said:

member since 07 Dec 2006 with 97 posts, TMO Staff, send him a message or view his profile

The last guest is correct. See, for example,

http://edis.ifas.ufl.edu/PD006

http://www.surveysystem.com/sscalc.htm

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A guest said: (hide)

My own informal survey of iPhone owners, myself included, has pretty much been the same. I have had strangers come up to me, after answering my iPhone in public, to comment on how much they love their iPhone. I never had that with my Razr. I am lucky I was already with AT&T wireless, all I had to do was add the $20 data plan to my number and I was good to go! There are four people here in my office who are buying iPhones after seeing mine. Only one however, is going to cancel a contract to get an iPhone. He REALLY wants one.

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A guest said: (hide)

Guest wrote:
Unbelievable that a research company and/or news paper would publish this. Statistically that poll is of no relevance: A sample size of 200 out of a population of what almost 1 mln now?

Population size has no relevance to the significance of a sample. It's the sample size alone that matters. That's basic statistics.

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daemon said:

member since 17 May 2007 with 344 posts, unranked, send him a message or view his profile

Guest wrote:
Guest wrote:
Unbelievable that a research company and/or news paper would publish this. Statistically that poll is of no relevance: A sample size of 200 out of a population of what almost 1 mln now?

Population size has no relevance to the significance of a sample. It's the sample size alone that matters. That's basic statistics.

Yea, what does reality have to do with statistics?

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gslusher said:

member since 13 Nov 2002 with 2088 posts, unranked, send him a message or view his profile

daemon wrote:
Guest wrote:
Guest wrote:
Unbelievable that a research company and/or news paper would publish this. Statistically that poll is of no relevance: A sample size of 200 out of a population of what almost 1 mln now?

Population size has no relevance to the significance of a sample. It's the sample size alone that matters. That's basic statistics.

Yea, what does reality have to do with statistics?

Perhaps you should take a statistics course. For large populations, the population size has nothing to do with the confidence and precision for a sample. (It does for smaller populations, but the population of iPhone owners is well over 100,000.

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A guest said: (hide)

I want an iPhone... in Europe that is.

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