You're viewing an article in iPO's historic archive vault. Here, we've preserved the comments and how the site looked along with the article. Use this link to view the article on our current site: Some iPhones Having Screen Issues, Apple Acting Quickly

News

Some iPhones Having Screen Issues, Apple Acting Quickly

Friday, August 10th, 2007 at 2:10 PM - by

A few Apple iPhones appear to be having a particular kind of screen failure, however Apple is responding quickly to the problem, according to Pocket-lint on Friday.

The problem, being reported on Apple's Support Forum, is characterized by a one-half inch high strip that spans the touchscreen's width and stops responding to input.

According to one user, this started after about 20 days of use.

Reports are that Apple is acting very quickly to avoid disgruntled customers and avoid a potential media frenzy. One user who reported the problem was proactively contacted by Apple, and arrangements were made for return and repair. This seems to be happening for all customers who have the problem.

"Today I am in awe of Apple support," one iPhone user wrote on the site.

1 comments from the community.

You can post your own below.

+ show options

Your current settings, click to change: Sort Oldest First, Show Guest Posts, Hide Community Stats

MrVent said:

member since 11 May 1978 with 43716 posts, Guest, send him a message or view his profile

Wed Aug 15, 2007 3:53 am

Mine had this issue about two weeks after I bought it (two days after launch). A line across same as a cracked on my Volvo mirrors only that its on the top of the screen where the 4,5,6 are on the phone pad stopped working. No matter what fell on this spot the screen wouldn't respond. I called Apple and they had me do a full restore which did nothing. I then made an appointment to come into an Apple store. I showed up, explained my issue in 10 words, and they swapped it out with a new phone without even touching mine. I asked the guy if they are seeing this often and the answer was no. Good soldier. Did I mention he didn't even lay a finger on mine before handing me my new one........... first time my a**.

I have to say they did a fantastic job of resolving the issue. I only hope if it craps out in a 8 months they will be so kind

ps - I love my iPhone

[spam link deleted]

Quote this post ↓

Post Your Comments

  Remember Me

Not a member? Register now. You can post comments without logging in, but they'll show up as a "guest" post.


Please enter the word exactly as you see it in the image above. Registered users aren't prompted for this. Having trouble reading the image get a new one.