News

AT&T Trims Down iPhone Bills

Thursday, August 23rd, 2007 at 7:35 AM - by

Following a wave of iPhone bills that in some cases had to be delivered in boxes, AT&T has decided to trim the size of its bills. The company began spreading the word about the change on Wednesday afternoon by sending text messages to iPhone users.

The text message iPhone users received stated "We are simplifying your paper bill, removing all itemized detail. To view all detail, go to att.com/mywireless. Still need full paper bill? Call 611."

Some iPhone users began complaining about the physical size of the bills they were receiving with itemized listings of all of their EDGE-based data usage. In some cases, the list could go on for hundreds of pages detailing information about text messages, Web browsing, voicemail, and email activities.

The change means that iPhone owners that opt to get a paper bill mailed to them will no longer see an itemized breakdown of their data usage. They can, however, still see a record of their iPhone data activities online, and if they need a printed version AT&T can still provide that.

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Tiger said:

member since 17 Jun 2003 with 1011 posts, unranked, send him a message or view his profile

Thu Aug 23, 2007 10:49 am

So, it was a big-hearted attempt to give them all their billing information. Just poorly executied. AT&T has offered online bills for several years now. Somebody dropped the ball and didn't think about the whole "paper" thing in advance. Not bright.

But lesson learned I think.

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