News

New iPhone Lawsuit Targets Unlocking

The latest lawsuit involving Apple's iPhone takes a different angle than the first two cases that have been filed against the company. Instead of targeting the combination iPod and smart phone's non-user replaceable battery, Herbert Kliegerman filed a suit claiming that Apple did not fully disclose that the iPhone could not be unlocked for use with other cell carrier services, according to The New York Sun.

Mr. Kliegerman filed his class action law suit with the New York State Supreme Court because he felt when he purchased three iPhones in early July, Apple failed to disclose the strict lock with AT&T. He claimed by withholding the information, Apple violated New York's consumer protection law prohibiting "deceptive acts or practices in the conduct of any business trade or commerce or in the furnishing of any service."

His court filing stated that he attempted to obtain an unlock code for an iPhone from AT&T so he could purchase local SIM cards when traveling outside of the United States, which is a common practice to help reduce roaming charges. Although available for other phones from AT&T, Mr. Kliegerman was informed that unlock codes are not available for the iPhone.

In addition, after spending a week in Mexico, he received a US$2,000 phone bill from AT&T for data roaming charges. Mr. Kliegerman claimed this also violated consumer protection laws because Apple's Web site states that iPhone users can "browse the Internet and send emails as often as you like without being charged extra."

Mr. Kliegerman is seeking an injunction to stop Apple from selling the iPhone in New York until it begins fully disclosing that the handset cannot be unlocked for use on other carrier networks. He is also seeking a court order requiring Apple to provide unlock codes when requested, and to clearly disclose the fees users will incur when using the iPhone internationally.

19 comments from the community.

You can post your own below.

+ show options

Your current settings, click to change: Sort Oldest First, Show Guest Posts, Hide Community Stats

Tiger said:

member since 17 Jun 2003 with 987 posts, unranked, send him a message or view his profile

What part of exclusive contract with AT&T didn't he understand? Or sold only in the US? Any moron would understand that it functions as advertised in the US. It wasn't marketed as global. Of COURSE you're going to get a $2,000 bill. Did he bother to ask anybody?

The ability of some people to be completely ignorant is astounding.

Quote this post ↓

geoduck said:

member since 30 Dec 2003 with 1865 posts, unranked, send him a message or view his profile

As with the non-user replaceable battery Apple made it perfectly clear that this was the way it was from day one. Unlike the battery suits which are of by and for greed, this one IMO is more likely to be due to severe stupidity.

This one will get tossed out with prejudice.

Quote this post ↓

dlstarr7 said:

member since 12 Jul 2001 with 119 posts, unranked, send him a message or view his profile

How did Herbert buy three? He would have needed to go back to the store.

Insane.

Quote this post ↓

A guest said: (hide)

It's all about the fine print, buddy. Don't place blame on someone else for your imcompetance.

Quote this post ↓

A guest said: (hide)

AT&T has aways give customers an unlock code for traveling outside the US and everyone know it. Although we all suppected that they might not do this with the iPhone until they started selling them no one knew for sure. Personally I sick and tird of the carriers locking you in to their phones and not letting you use any sim with a phone you purchased. I for one hope that this suit has legs and that they win their case. It's about time for a "Carter phone" decission to happen to the wireless carriers.

Quote this post ↓

Intruder said:

member since 07 Jul 2004 with 3079 posts, TMO Mac Specialist, send him a message or view his profile

Hmmmm.....

If he wanted to unlock the phone just to be able to use it overseas with a different SIM card, why did he buy three???

Sounds like he bought three so that he could sell the unlocked phones, thus making a profit. Isn't that part prohibited by the DMCA, hence why there are issues with the current crop of unlock groups trying to sell unlocked phones?

Important safety tip: If you are trying to set yourself up to start a lawsuit, don't do something stupid to give the other side something to poke at. Buying multiple phones and then complaining that they cannot be unlocked gives them an avenue to pursue regarding motives.

Quote this post ↓

A guest said: (hide)

Maybe the other two were for his wife and child. Why does everyone think having more than one is just for selling the extras.

Quote this post ↓

vasic said:

member since 09 Aug 2005 with 268 posts, unranked, send him a message or view his profile

He bought one for his wife and one for his college student daughter. How's that?

Interesting how many people here sit on their high horse and judge stupidity and sinister intentions.

It is possible that this guy is a lawyer, or likes to use the legal system to make a point. While we all expected that upon release, iPhone would be locked with AT&T, and most of us expected that neither AT&T nor Apple would provide unlock codes just for the asking, this second part was NEVER disclosed officially, by neither of the companies.

The guest above stated something that apparently most of readers here don't know: US GSM cell carriers WILL give you instructions to unlock your phone if you ask them. I have unlocked seven different phones over the past 6 years (some Omnipoint/Voicestream/T-Mobile, some Cingular/AT&T). I heard of some users being refused the request for the code, based on their payment history or length of contract. Vast majority get them without problems, though. In that sense iPhone is so far the ONLY exception.

Ordinary consumer who walks into an AT&T (or Apple) store and buys an iPhone doesn't have to know about Apple-AT&T's 5-year exclusive agreement; they have no way of knowing that they would not be allowed to unlock the phone later on. Unless this is disclosed somewhere in fine print (I doubt it), the case mentioned in the article just may have legs.

As for the 1-phone limit, that was only for the first days of launch. You can now walk into any store that sells them and buy six of them for the entire family, if you wish.

Quote this post ↓

vasic said:

member since 09 Aug 2005 with 268 posts, unranked, send him a message or view his profile

Another thought regards the substance (and possible consequences) of the suit. I would very much love to be able to do what I did to all my previous (free with contract) GSM phones I got in the US: unlock them and use them overseas when I travel, without paying $2,000 in roaming/data charges. I don't want to have to keep around another old, crappy GSM cellphone only because AT&T doesn't want to unlock my iPhone. I don't want to have to figure out sync my contacts, pictures, calendar, music with that old phone. I want to be able to do the same thing I was able to do with all the Samsungs, Nokias, Sony-Ericssons before. Then, again, iPhone is no Nokia (or Samsung, or S-E...).

Unlocking is coming sooner or later (the official kind; not the hack of the other day); I just hope AT&T gets reasonable about this sooner rather than later.

Quote this post ↓

derpassante said:

member since 23 Aug 2007 with 12 posts, unranked, send him a message or view his profile

Mr. Kliegerman is seeking an injunction to stop Apple from selling the iPhone in New York until it begins fully disclosing that the handset cannot be unlocked for use on other carrier networks.

And he wants a pony.

Quote this post ↓

A guest said: (hide)

I totally agree, this is sincere bullshit.My friend bought a iPhone, he had Verizon (R). He wanted to use it for that. The iPhone wasn't unlocked for other carriers unlike the later day Nokias and Motorolas (etc.) This iPhone is a piece of bullcrap that everyone wanted and now hates.

Quote this post ↓

vasic said:

member since 09 Aug 2005 with 268 posts, unranked, send him a message or view his profile

Wait there, guest, you must be confusing things. There are no GSM phones that can work on CDMA networks. Therefore, iPhone will never work on Verizon's or Sprint's networks. Anyone who knows about the concept of SIM-lock knows this.

The main purpose of being able to remove the SIM lock on a GSM phone is to be able to use it overseas, with carriers where you would otherwise be roaming with you AT&T SIM. Using it with a non-AT&T SIM in the US would be mostly pointless, as roaming in the US is free. Unless you are in Vermont or Alaska (no AT&T coverage), your roaming and data is unlimited here.

Quote this post ↓

Sir Harry Flashman said:

member since 08 Feb 2007 with 763 posts, unranked, send him a message or view his profile

Anonymous wrote:
This iPhone is a piece of bullcrap that everyone wanted and now hates.

Everyone hates? The majority of owner/users are very satisfied with their iPhone.

Quote this post ↓

Biff said:

member since 08 Apr 2004 with 1479 posts, unranked, send him a message or view his profile

Yeah I love my iPhone. I only hate AT&T because the calls are garbled and hard to hear even when you have 5 lines of service. If I wasn't in a 2 year contract I'd be looking to unlock ASAP and go back to T-Mobile. It was nice being able to make calls where both parties could hear each other.

Quote this post ↓

OS11 said:

member since 28 Aug 2007 with 1 posts, unranked, send him a message or view his profile

The root of the problem is the FCC.

They should simply remove ANY ability to have "legal locks" on phones and then let competition reign.

When you think about it, Apple is also in a similar boat with Music. Old school institutions are under threat (record companies) so they throw up "locks" called DRM.

Cell companies have the same thing, but it's called SIM Cards... or "locks" to get into their "network"...

All of this is NONSENSE... Let Apple build products that work on OPEN systems, that's the whole goal right? Europe does it, Asia does it, so why does the FCC fight healthy competition?

May the iPhone breakdown all walls within the US Cell Industry. They are clearly in the wrong. We should be able to buy ONE iPhone and have it work on ANY cell network. Apple and its users will not stop until this is accomplished.

---

Quote this post ↓

A guest said: (hide)

The real problem is the DMCA, which essentially lets companies declare that any use of a product they sell that they don't approve of is illegal. It should be legal for Apple and AT&T to lock the phones, and it should be legal for customers to remove the locks on what is, after all, their own property.

Quote this post ↓

A guest said: (hide)

derpassante wrote:
Mr. Kliegerman is seeking an injunction to stop Apple from selling the iPhone in New York until it begins fully disclosing that the handset cannot be unlocked for use on other carrier networks.

And he wants a pony.

Oooh..I want an iPony!

Quote this post ↓

gslusher said:

member since 13 Nov 2002 with 2076 posts, unranked, send him a message or view his profile

Perhaps I'm missing something, but the basis for the lawsuit doesn't seem to be that the phone is locked but that Apple did not fully disclose that fact before the complainant bought the iPhones. That would require looking at the information that comes with the iPhone and that is provided when someone activates the iPHone.

Some thoughts:

- The alleged damages include the large roaming fees he incurred. The guy is said to be a frequent traveler who knows that some phones can be unlocked for traveling. That doesn't happen automatically, apparently--one has to request it. Did he request that his iPhone be unlocked before he took it outside of the US? If he did, then wouldn't he have been told that it could not be unlocked? If he then took the iPhone, anyway, it would seem that he did so knowing that it would incur roaming charges. If he did not attempt to get the iPhone unlocked, why not, given that he had experience with other phones?

- He essentially says that the iPhone should have been "unlockable" because other GSM phones are. That sounds like a very weak argument, to me: "I just assumed, Your Honor," isn't a very strong position. (The old adage that "assume makes an ass out of you and me" would seem to apply.) Perhaps an attorney can give a better explanation.

vasic wrote:

It is possible that this guy is a lawyer, or likes to use the legal system to make a point. While we all expected that upon release, iPhone would be locked with AT&T, and most of us expected that neither AT&T nor Apple would provide unlock codes just for the asking, this second part was NEVER disclosed officially, by neither of the companies.

...

Ordinary consumer who walks into an AT&T (or Apple) store and buys an iPhone doesn't have to know about Apple-AT&T's 5-year exclusive agreement; they have no way of knowing that they would not be allowed to unlock the phone later on. Unless this is disclosed somewhere in fine print (I doubt it), the case mentioned in the article just may have legs.

So? Is ATT is required to provide a service that is not in the contract nor required by law?

Quote this post ↓

A guest said: (hide)

Thats what you get for living in the US. Lawsuit after bloody lawsuit...

Quote this post ↓

Post Your Comments

  Remember Me

Not a member? Register now. You can post comments without logging in, but they'll show up as a "guest" post.


Please enter the word exactly as you see it in the image above. Registered users aren't prompted for this. Having trouble reading the image get a new one.