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Apple's iPhone Unlocking Stance Vs. Magnuson-Moss Warranty Law

Apple stated on Monday that "unauthorized modifications to the software on their iPhone violate their iPhone software license agreement and void their warranty." Accordingly, there is a difficult legal question about whether a simple SIM unlock prohibition violates the Magnuson-Moss Warranty Act, according to Phonenews.

"The Magnuson-Moss Warranty Act states that Apple cannot void a warranty for a product with third-party enhancements or modifications to their product. The only exception to this rule is if Apple can determine that the modification or enhancement is responsible damaging the product in question," wrote Christopher Price.

Due to the way Apple designed the iPhone, SIM unlocking requires a change to Apple's baseband firmware. While unorthodox, it appears to be the only way to unlock the iPhone. Unless Apple can prove that modifying this firmware damages the iPhone, their statement appears to violate the Warranty Act. "It's no different from putting a third-party part in a car that does not damage or inhibit any other part of the car. Furthermore, it is valid and has been ruled as not a DMCA violation by the U.S. Copyright Office, so there is no tainted hand argument either," Mr. Price observed.

There are further complications. If the unlocking procedure can be reversed without damage to the iPhone, Apple could be compelled to provide warranty service under federal law.

All this will, no doubt, be settled in court actions. However, precedent with mobile phone unlocking and warranty protection law appear to be coming down on the side of the consumer -- for now.

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Tiger said:

member since 17 Jun 2003 with 945 posts, unranked, send him a message or view his profile

But, even that law has limits. Sure, you can add a spoiler to a car, but you can't remove catalytic converters without violating the law. Every product or service has some amount of indemnity attached to it. It will all come down to court rulings. We're not talking about plugging in a bluetooth earpiece here people. This is heavy modification AGAINST the stated manufacturers use of a portable device. (Let's see somebody successfully sue Litton or Sharp if they modify their microwave oven to use a different power source or wave frequency).

This is Apple's way of warning anybody and everybody that they will go to extreme lengths to protect the iPhone. And with their deep pockets, why not provide the warning early on that they are willing to so they can't be criticized or sued for NOT telling? It's a good communication tool to be proactive in letting customers know that with their rights also come their responsibilities.

Again, it comes down to personal responsibility. You break it, you bought it. They ain't gonna fix it. It's not about whether I like it or not, it just is the way it is.

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vasic said:

member since 09 Aug 2005 with 238 posts, unranked, send him a message or view his profile

Well, I don't believe that what we are witnessing here is some major stern signal from Apple that they will refuse warranty. What I do believe, though, is that these two days showed once again how Apple is masterful at marketing their devices. In other words, all this is just for publicity.

Apple told us nothing surprising yesterday. They said: "if you modify it, don't come crying back to us if somehow it breaks; we can't possibly support every modification out there". In fact, some anecdotal evidence indicates that Apple stores have been accepting iPhones with third-party apps (the real ones, not just the web 2.0 stuff) for warranty repair/replacement. Then, the next day (today), Phill Shiller goes and says that they are not exactly going to try on purpose to disable phones that were unlocked against the company policy; it is just that the hack must go so deep in the firmware that all bets are off and there is a chance it might happen. If it does, the warranty won't cover it. He almost suggests to undo the hack if one needs warranty repair.

In the end, Apple said nothing new or out of the ordinary. And Magnuson-Moss will be quite a stretch here; it's not like you're installing a third-party stereo in your car. It's more like installing nitrous turbo-charger and then, when your engine block cracks, you bring it in for warranty repair.

It is possible, though, that Magnusson-Moss will give plenty of fuel to all those trial lawyers who see class-action money in it. In the end, it shouldn't affect anyone, and definitely not Apple.

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A guest said: (hide)

Magnuson-Moss was intended to protect the consumer from say installing a new set of rims/tires and having the manufacturer void the warranty on an engine meltdown. It is not a blanket protect you from yourself situation.See this link: < http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.shtm >

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A guest said: (hide)

It all depends on the quality of the unlocking hack being used. While in theory a well implemented SIM unblocking feature is nothing like the comparisons you guys bring up, although Tiger's comparison is closer to something that could happen in the iPhone. A sim unblocking hack is not like putting NOS or turbo charging a car and damaging the engine, is more like buying a car in texas and registering it Louisiana and changing the license plates. However the agreement between phone vendors and cell providers in the US try to tie you to only one provider.

As for Tigers comparison, he's right about the microwaves. If the unblocking is done wrong, contains mistakes or errors, even if they are errors apple made, because the firmware controls so many things at such a powerful level within the device you could conceivably damage or burn out the transmitters or another component by not powering it down when necessary or some other blunder. You go tinker with microwave frequencies and you're no longer just changing parts that don't damage the device. The reason this is not comparable to previous court actions is that unlike other cellular phones the iPhone does not implement a simple boolean software switch to lock or unlock a sim provider, hence the need for firmware hacks that could potentially damage the device. And to make things more in favor of Apple, there is no law in the US that requires a cell phone manufacturer to include an unblocking feature, or a network interoperability feature, otherwise where would sprint be? Their network is unlike any other in the US.

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geoduck said:

member since 30 Dec 2003 with 1739 posts, unranked, send him a message or view his profile

I suspect that Apple will argue that modfying the Firmware IS in an of itself damaging the iPhone.

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Nemo said:

member since 28 Aug 2007 with 15 posts, unranked, send him a message or view his profile

I take issue with Mr. Price's conclusions that Apple has violated Magnuson-Moss by stating that procedures for unlocking SIM void the iPhone's warranty. Magnuson-Moss is 15 U.S.C. §§ 2301 et seq. The relevant sections are 15 U.S.C §§ 2302(c), 2304(c). Section 2303(c) provides that:

"No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if—

(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

(2) the Commission finds that such a waiver is in the public interest.

The Commission shall identify in the Federal Register, and permit public comment on, all applications for waiver of the prohibition of this subsection, and shall publish in the Federal Register its disposition of any such application, including the reasons therefor."

Section 2304(c) provides: "The performance of the duties under subsection (a) of this section shall not be required of the warrantor if he can show that the defect, malfunction, or failure of any warranted consumer product to conform with a written warranty, was caused by damage (not resulting from defect or malfunction) while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance)."

It should be noted first that Apple has publicly stated that it has not designed its updates to the iPhone to either break or damage the iPhone, so, if Apple is to be believed, that issue is off the table.

In construing that Apple would be liable for violation of section 2303(c), Mr. Price has misconstrued the "in connection with such product" language of §2303(c). That language covers auxiliary products that are used with the iPhone, such as headsets, docking stations, etc., not products or services that modify the iPhone itself. Concluding, as Mr. Price does, that the "in connection with" language would also include software that modifies the operation and/or structure of the iPhone's internal software, even its base-band software, is a conclusion not supported by any case law that I am aware of. In other words, Magnuson-Moss only applies to Apple's warranty of its version of the iPhone; it does not extend Apple's warranty of the iPhone to any version of the iPhone created by third-party modifications. The apt analogy, if we are to risk reasoning by analogy, is that a car maker can't condition his warranty on what brand of gasoline a car owner uses, provided the gas meets the car's operating specifications, but a car maker can void the warranty where an owner modifies the car's engine. The car maker only warrants its engine, not the engine that results from the owner's modifications. "In connection with" would cover spark plugs, oil, other fluids, repair parts, etc, that meet the car's written specs and that are part of the car's normal operation and maintenance, not modification for racing stock cars.

In this case, it seems that the SIM unlocking procedures are more analogous to tampering with a car's engine, rather than using a particular kind of gas. The "in connection with language" covers auxiliary products that are used with the iPhone, not the alteration of the iPhone's internal code.

Even if for the purposes of argument, we accept Mr. Price's extraordinary construction of 2303(c), Apple still might not have violated Magnuson-Moss. Apple could apply to the FTC to waive 2303(c) on the grounds that the IPhone will only work properly with its software intact. Section 2303(c)(1)-(2). This would be an issue of fact that can't be decided here. But I opine that this moot point would never be reached, because, as argued, supra, the "in connection with" language applies only to auxiliary products that don't alter the structure and designed-for operation of the iPhone's software.

Pursuant to 2304(c), supra, Apple would be relieved of its duties under its warranties, if it could show that the defect, failure, and/or malfunction was caused by damage (not resulting from the defect, failure, or malfunction) while in the consumer's possession or that the defect, failure, or malfunction occurred because of the consumer's unreasonable use of the iPhone. Well, the SIM unlock certainly occurs while the iPhone is in possession of the consumer as a result of the consumer's own actions. And, if that is not enough, the installation of the SIM unlock is unreasonable use of the iPhone, because it violates the very terms of the license and contract whereby a consumer is permitted to purchase and use the iPhone. Thus, it seems that Apple will have a strong, if not dispositive case, for saying that the several SIM unlocks void the iPhone's warranty.

Finally, Mr. Price's conclusion that those who have used SIM unlocking procedures can approach the court with clean hands is in error. To the extent that the iPhone's software, even its base-band software is protected by copyright, patent, or both, modifying that software without permission constitutes infringement of Apple's copyrights, its patents, or both. Infringement is a wrongful invasion of another's property rights, and those who are liable for it do not have clean hands. Also, to the extent that there is any infringement of the iPhone's software or violation of the Terms of Service covering the iPhone, the DMCA would apply with full force, because the Librarian of Congress (LOC) does not have any authority to waive the DMCA where there is an infringing use of another's IP, and AT&T has almost certainly modified its Terms Of Service to expressly deny consumers the right to modify the iPhone's software.

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geoduck said:

member since 30 Dec 2003 with 1739 posts, unranked, send him a message or view his profile

thank you Nemo. IANAL but I suspect you are. This clarifies the issue very well.

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A guest said: (hide)

BTW... just in case anyone is interseted on who Magnuson is they are a company that produces aftermarket Superchargers for automobiles. The case in question "Magnuson-Moss" relates to a warranty issue where the auto was returned with a new "Magnuson" supercharger designed specifically for that auto and installed during warranty period. The auto suffered some sort of malfunction not related to the aftermarket part involved... or so the case goes. Proving whether the Magnuson supercharger and it's bits were to blame or just a problem inherent with that auto was what the case was about.

I know because I myself am looking to add some aftermarket goodies to my "still under warranty" Hot Rod Ram Truck. I recently installed a "Superchip" (aftermarket computer tuner which re-writes the performance software to squeeze out all possible performance using the manufacturers guidlines) and then had to un-install it to have some warranty recall work addressed (hub bearings, airbag etc). My performance exhaust and cold air intake and a few other items passed the dealer with no problem.

The dealer said many aftermarket parts are non issue, ie: dual exhaust (catalytic converters MUST stay though) Cold Air Intake, plugs, wires, throttle bodies, under-drive pulleys etc. The gray areas are though, aftermarket tuners, Superchargers, Turbochargers, Nitrous kits and the like.

Just my 2-1/2 cents... I hope I didn't bore all of you.

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Phredd said:

member since 25 Sep 2007 with 1 posts, unranked, send him a message or view his profile

Guest wrote:
BTW... just in case anyone is interseted on who Magnuson is they are a company that produces aftermarket Superchargers for automobiles.

Just my 2-1/2 cents... I hope I didn't bore all of you.

Not at all. Great story. I think the full name of the inventor of the supercharger was Warren T. Magnuson. His friends just called him Warren T. With the help of his friend Frank, he later developed the super-supercharger, which they named the MOSS, or the Mother Of all Super Superchargers. The Magnuson-MOSS was so successful, they both decided they wanted to change the world, so they left the business and entered politics. Warren changed his middle name after his favorite hero of all time, Ulysses S. Grant, and Frank, who always wanted his name on the supercharger, changed his name to Moss and told people it was named after him. They were both elected to the US senate: Warren G. Magnuson and Frank Moss.

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Bosco said:

member since 03 Jun 2002 with 999 posts, unranked, send him a message or view his profile

And the Bosco Award for this thread goes to.... Phredd with a Ph. Phreakin hilarious dude!

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A guest said: (hide)

When an unlock icon appears on the home screen it has been proven to be a hacked phone. End of story.

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burrito said:

member since 07 Aug 2005 with 176 posts, unranked, send him a message or view his profile

this is bull. the real analogy would be if i were to take a non-blendtec blender, chuck an iphone in it, and keep the power running until the motor overheats and breaks, and then take the blender back and insist it be repaired... with waffle fries. for free.

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Dreadnought said:

member since 01 Jan 2005 with 160 posts, unranked, send him a message or view his profile

Guest wrote:
BTW... just in case anyone is interseted on who Magnuson is they are a company that produces aftermarket Superchargers for automobiles... ...

Umm, not hardly. The Magnuson-Moss Warranty Act of 1975 was named for the two US Senators who sponsored the bill: Warren G. Magnuson of Washington and Frank Moss of Utah.

But that's really not even the point. If the warranty for the iPhone is in violation of the Magnuson-Moss Act, then so are the warranties for the iPod, iSight and all other Apple Hardware:

The iPhone warranty (which has not been modified since the original release date) says the following regarding exclusions to warranty service:

Quote:
This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d)

to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized

Service Provider (“AASP”); (e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; or (h) if any Apple serial number has been removed or defaced.

This is virtually identical the the warranty exclusions for the iPod and iSight:

Quote:
This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire,

earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d)

to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized

Service Provider (“AASP”); (e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; or (f) if any Apple serial number has been removed or defaced.

It's also identical materially identical to the warranty for all other Apple [url="http://images.apple.com/legal/warranty/docs/cpuwarranty.pdf"]hardware[/url]:

Quote:
This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, that does not otherwise affect the product’s functionality or materially impair your use; or (h) if any Apple serial number has been removed or defaced.

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