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Refurbished iPhones May Still Contain Previous User Data

Apple iPhones sold as refurbished units may still contain lingering personal data from the previous customer, according to iPhone Atlas on Monday. Using a forensic toolkit, a detective was able to recover personal data that included e-mails, photos and even financial data. Techniques to perform low-level NAND permanent erase are scarce.

"As previously noted, performing a 'Restore' operation on the iPhone does not delete personal data from the device. Such information remains intact on the device after a restore, making the process unsuitable as a preparatory measure for iPhone resale or service. Apparently, Apple's refurbishing procedure also does not delete the personal data," the author said.

The situation was emphasized by Jonathan Zdziarski who has written a forensics manual for law enforcement officials. Currently, there is no widely available technique for erasing personal data on the iPhone. Mr. Zdziarski pointed out, "there are only a couple low-level methods to format the NAND and I'm not sharing at the moment."

While it's unlikely that the purchaser of your refurbished iPhone would seek out or have ready access to forensic tools to do this kind of data recovery, it's still good to know that personal data, despite your best efforts to erase it, could still be lingering in an iPhone that's returned to Apple in a warranty swap or sold to someone else.

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mactoid said:

member since 01 Feb 2005 with 29 posts, unranked, send him a message or view his profile

Here is a sure-fire method for making sure your personal data on an old iPhone does not fall into the wrong hands: http://www.willitblend.com/videos.aspx?type=unsafe&video=iphone

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A guest said: (hide)

Very interesting since I was just told by a Mac Genius at the Orlando Florida Mall store that a "refurbished" iPhone is a "NEW" iPhone that doesn't initially pass all the tests along the manufacturing line. The phone is then sent to a technician to repair any problems it may have and is placed into the "refurbished" category. A person at the store said she was given a new phone only to see personal data in iCal. The Genius said that the phone probably picked up the info from an in-store computer that was used in the activation process. When I turned in my iPhone for replacement (bubbles under the screen) the technician swapped my sim card then activated the phone at the store using a store computer. The phone was then able to make calls as soon as I left the store but needed to sync at home to get all my personal data. Now I wish I had at least loked at the phone to see if there was any data on it before my initial sync at home.

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Intruder said:

member since 07 Jul 2004 with 3149 posts, TMO Mac Specialist, send him a message or view his profile

Well, the Mac genius was mistaken. Refurbished items (from any store and for most any product) includes returns and repairs. It is always a wise idea to remove any personal information from anything you return, be it a phone or a computer or anything else that may have personal data.

The same thing has occurred with hard drives returned (either to the computer manufacturer or to the hard drive manufacturer).

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