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News
Some iPod Shuffle Owners See ‘Lights of Death’
Sunday, June 25th, 2006 at 3:00 PM - by Brad Cook
Some iPod shuffle owners -- such as college student Clayton Hunniford, who is on his fifth shuffle -- have experienced what Mr. Hunniford calls "the flashing orange and green lights of death," which typically herald a dead unit. According to a PC World article, a thread on the subject at Apple's support Web site has over 500 posts and has seen more than 36,000 visitors since last October.
While there's no way to know exactly how many iPod shuffle owners have experienced this -- and Apple, of course, refused to comment on the matter -- reporter Stuart Johnston noted that most of the iPod shuffle topics on Apple's Web site have seen far less activity. He also pointed to a blog called "Shufflers Unite," which has been devoted to the issue, and he talked to several other disgruntled iPod shuffle users.
Apple has posted instructions for resetting an iPod shuffle, which has helped some, but not all, users, and also recommends downloading the latest iPod Updater. Apple also has a standard 12-month warranty on the devices, although it charges US$30 for shipping and handling if a user has owned it for more than six months.
Mr. Johnston also pointed out that Apple has an extended warranty for $59, but that's just $10 less than the cost of a new 512MB iPod shuffle.
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