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News
New York Gripes to Jobs About iPhone
Monday, July 30th, 2007 at 4:00 PM - by Jeff Gamet
Even though most consumers are happy with Apple’s iPhone, the New York State Consumer Protection Board isn’t quite as pleased. The agency sent Apple CEO Steve Jobs a letter with its concerns and a request that the iPhone be redesigned to accommodate user-replaceable batteries, according to Newsday.
Mindy Bockstein, Consumer Protection Board chairwoman and executive director, stated in the letter "I encourage Apple to redesign the iPhone in order to provide for a replaceable battery."
Ms. Bockstein also suggested that Apple change several of its policies, including the standard 14 day return policy. Instead, she would prefer Apple extend the return period to 30 days to match AT&T.
The board also wants Apple to abandon its ten percent restocking fee, and review how it presents contract terms and conditions, warranties, and return policy information to customers.
Should an iPhone have to go to Apple for servicing or repair, the company will offer customers a US$29 loaner while theirs is under the knife -- another bone of contention with the board. "Consumers should not have to rent an iPhone for $29 because their expensive iPhone failed to perform as expected and needs repair," Ms. Bockstein wrote.
Apple has not responded to the letter from the Consumer Protection Board, and is not under any obligation to comply with the agency’s requests. The agency could, however, consider legal action to attempt to force Apple to redesign its combination iPod and smart phone to its specifications. Such a move could ultimately cost New York tax payers since Apple would likely fight such a move in court.
New York’s Consumer Protection Board has not stated whether or not it is considering taking Apple to court over its iPhone concerns.
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